Effective Date: April 1, 2026
At US Amino Peptide Research, we are committed to processing and delivering your order efficiently while maintaining product integrity.
1. ORDER PROCESSINGAll orders are processed same day if ordered before 2pm (MT) (excluding weekends and holidays).Orders placed after cut-off time, business hours (9-5pm) or on weekends will be processed the next business day.We reserve the right to delay or cancel any order if additional verification is required or if we suspect non-compliant use.
2. SHIPPING METHODS & DELIVERY TIMESWe offer standard and expedited shipping options at checkout.Estimated delivery times:
Standard Shipping: 3–4 business days
Expedited Shipping: 1–3 business daysDelivery times are estimates only and are not guaranteed.
3. SHIPPING RATES
Shipping costs are calculated at checkout based on:DestinationShipping method selectedPackage weight and size
4. ORDER TRACKING
Once your order has shipped, you will receive a tracking number via email.Please allow up to 24 hours for tracking updates to appear.
5. SHIPPING RESTRICTIONS
Customers are responsible for ensuring that products are legal in their city, state, or jurisdiction prior to purchasing.US Amino Peptide Research reserves the right to:Refuse shipment to certain locationsCancel orders that may violate applicable laws or regulations
6. DELIVERY ISSUES
We are not responsible for:Carrier delaysIncorrect or incomplete shipping addressesLost or stolen packages marked as deliveredIf your package is marked as delivered but not received, please contact the shipping carrier directly.
7. DAMAGED OR MISSING ITEMS
If your order arrives damaged or incomplete, you must contact us within 48 hours of delivery with:Your order numberPhotos of the package and contentsClaims submitted after this timeframe may not be eligible for resolution.
8. PRODUCT HANDLING & STORAGE
Due to the nature of research materials, proper handling and storage after delivery is the responsibility of the customer.We are not responsible for product degradation due to:Improper storageEnvironmental exposure after delivery
9. RETURNS & REFUNDS
Please refer to our Return Policy for detailed information regarding eligibility and conditions.
10. CONTACT INFORMATIONFor shipping-related questions, contact:US Amino Peptide Research
info@usaminolabs.com